Rujukan Laman

How krg88 Protects Your Privacy

We collect and handle your personal information with the same care you'd expect from any platform managing your account, payment details and activity.

Encryption on all account flowsTouch 'n Go, GrabPay, Boost dan FPX secureYour withdrawal rights explained
Explore Lobby Read FAQ
krg88 How krg88 Protects Your Privacy
REACH OUR TEAM

Privacy Questions and Data Access

We respond to data requests, correction inquiries and privacy concerns through multiple channels. Email us at [email protected] with your account email and the details of your request.

Email Support Send privacy requests to [email protected]. Include your account email and a description of your request. We aim to respond within one business day.
Account Settings Log in to krg88 and visit Security & Privacy to request your data export, update your information or review your activity log.
Data Protection Officer For formal complaints or complex data requests, contact our Data Protection Officer at [email protected] with your full name and account details.
HOW WE SAFEGUARD

Data Security and Your Account Controls

krg88 uses industry-standard encryption (TLS 1.2 and above) on all connections between your device and our servers. We store sensitive data like payment details in PCI-DSS-compliant vaults separate from your account profile.

Encryption in Transit

All data between your device and krg88's servers is encrypted using TLS 1.2. This protects your login, payment details and account activity from interception.

Secure Payment Storage

Payment information for Touch 'n Go, GrabPay, Boost dan FPX is stored in a PCI-DSS-compliant vault, isolated from your account profile and betting records.

Withdrawal Verification

Every withdrawal request requires re-verification of your identity to prevent unauthorised transfers. This adds a security step before funds leave your account.

Data Retention Limits

We keep account data while your account is active. Inactive accounts are archived after two years; payment records are retained for seven years per Malaysian law.

Third-Party Restrictions

We only share data with payment processors, fraud-prevention partners and legal authorities when required. We do not sell or lease your personal information.

Your Access Rights

You can request a copy of your personal data, correct inaccuracies, or ask us to delete information not required by law. Submit requests via email or your account settings.

Common Questions About Your Data

Below are answers to the questions we hear most often about privacy on krg88. If your question isn't here, reach out to [email protected].

We collect your full name, date of birth, email address, phone number, residential address and a copy of your identity document (MyKad or passport). We also collect your device type, IP address, and browser information to detect fraud and ensure account security. Payment details for Touch 'n Go, GrabPay, Boost dan FPX are stored separately in an encrypted vault.

We retain account data (name, email, activity history) for seven years to comply with Malaysian financial regulations and fraud prevention. Payment records for Touch 'n Go, GrabPay, Boost dan FPX transactions are kept for the same period. You can request earlier deletion of non-essential data by emailing [email protected], subject to legal hold periods.

Yes. Log in to your account, go to Security & Privacy, and select 'Export My Data'. We'll compile your account details, transaction history, and device logs into a downloadable file within seven business days. You can also request this via email to [email protected] with your account email and identity verification.

We do not sell, lease or share your personal data with advertisers or third-party marketing companies. We only share data with payment processors (to process Touch 'n Go, GrabPay, Boost dan FPX), fraud-detection services, and legal authorities when required by law. You control whether you receive marketing emails via your account preferences.

Payment details are encrypted immediately upon entry and stored in a PCI-DSS-compliant vault, separated from your account profile. We do not store full payment card numbers; only a tokenised reference that allows us to process withdrawals. All connections use TLS 1.2 encryption, and payment processing is handled by certified payment processors, not krg88 directly.

Change your password immediately and enable two-factor authentication in your Security & Privacy settings. Then email [email protected] with 'Data Breach Concern' in the subject line and describe what you've noticed. Our security team will investigate within 24 hours and contact you with next steps if any unauthorised activity is found.

You can update your email, phone number and address directly in your Account Settings. To correct identity details (name or date of birth), contact [email protected] with your request and a copy of your updated MyKad or passport. We'll verify and update your profile within three business days. Deletion of required data is subject to legal retention obligations.

Related Pages

krg88 Malaysia Crazy Time About Us FAQ krg88 Login